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CAPS (Certified Apartment Portfolio Supervisor) Training
Monday, May 18, 2026
at 8:30 AM (CDT)
to Thursday, May 21, 2026 at 5:00 PM (CDT)
Event Details
Earning your Certified Apartment Portfolio Supervisor (CAPS) credential takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential. The CAPS credential training course can be taken with an instructor through an NAA-approved education provider or self-paced without an instructor through Visto online.
You'll learn about:
- Recruiting high-performing employees
- Employee performance, engagement, and retention
- Minimizing conflict through stakeholder communications
- Ethical behavior and conflicts of interest
- Annual operating budgets and owner performance objectives
- Property and portfolio results
- Due diligence process
- Property takeover process
- Capital improvement plans
- Managing risk through inspections, follow-up procedures, and incident reporting compliance
- Minimizing legal risk and liability
- Regulatory agency oversight of assisted housing
- Analyzing property performance data to inform action
- Management agreements
- Evaluating and reporting property performance using key performance indicators
Requirements:
To obtain the CAPS credential, candidates must complete the following:
- Minimum of 24 months employment as a multi-site supervisor OR be a CAM in good standing with 24 months employment as an apartment manager.
- Successful completion of all CAPS course work (totaling 40 hours)
- Pass the CAPS exam within six (6) months of declaring candidacy